All of Toolworxx products are inspected before shipment and are believed to be free from defect(s) in material and workmanship. We are anxious to make a fair and equitable adjustment on any tape rule proven defective; however we cannot be responsible for tape rules that have had long excessive wear or damage resulting from accident, misuse and abuse. Please refer below to determine examples of what are not covered by the warranty.
A tool showing defect(s) in material and workmanship in accordance with the standards above should be returned for credit, repair or replacement. Prior return authorization must be obtained through customer service by calling 888-697-1479.
Kinked Blade - Occurs if blade is misused or not retracted properly.
Foreign Material on Blade - Contaminates case interior and interferes with tape rule operation.
Torn or Damaged Blade - Occurs if accidentally stepped on, cut by another tool, or retracted at high speeds.
Worn Out Beyond Expected Life - Bare metal shows on the top, back or edges of blade, usually within the first 8 feet.
Bent End Hook - Occurs when tape rule is dropped at unreasonable heights or accidentally crushed by other tools.
Rusty Blade or Hook - Occurs when tape rule has been exposed to moisture for long periods.